Download Kustomer Email API
Author: i | 2025-04-25
Generate an API key in your kustomer account: Kustomer kustomer API docs: Authentication and API key: Authentication and API keys API
Getting Started with Kustomer - Kustomer - API Integrations
The Kustomer API is a powerful tool that allows your organization to interact with nearly every resource within Kustomer. Through a series of REST APIs, you can securely insert and update customers, messages, conversations, custom objects (KObjects), and much more.The Kustomer API has many uses but is best applied to programmatic interactions with the Kustomer platform.For example, an airline using Kustomer could program its flight tracking software to update a customer’s timeline in Kustomer when a flight is delayed. This event would be instantly available to the airline’s customer service agents. It could also trigger a workflow that instantly sends an SMS message to the customer informing them of the delay.The Kustomer API is an HTTP API based on RESTful design principles, with resources accessible via a URL similar to a website address. You can use the following base URL to make API requests: address represents a different resource. For example, requests sent to manipulate Customer objects. The request has a different outcome depending on the HTTP verb used in your request.A request sent to with the GET verb returns a list of customers belonging to your organization. Sending a POST request to the same endpoint creates a new customer.You can interact with the Kustomer API using any standard HTTP client or your own scripts and programs.While you can use the API software of your choice, our developer documentation is written around the use of Postman.If you'd like to use Postman, follow these steps to set up the app and
Kustomer API - Developer docs, APIs, SDKs, and auth.
Create a workspace:Sign up for a Postman account.In the toolbar, select Workspaces > Create Workspace.Fill in the Name and Summary of your Kustomer API workspace, and select Personal under Visibility.Select Create Workspace to confirm.In your new workspace, press the Plus + icon in the toolbar to create a new request.After creating the workspace, you must add headers to make an API request.Select the Headers tab underneath the request URL bar.Fill in the following Key values:Content-Type: application/jsonAuthorization: Bearer API_KEY (the space is required)Learn more about creating and using workspaces in the Postman documentation.Sending requests is as simple as choosing an endpoint, a request method, and setting the proper headers, as described below:Most POST, GET, and PUT requests require data to be sent with them. This data is stored in the request body as a JSON object. For example, to update a customer's displayName, the request body might look like this:{ “displayName”: “Jane”}Like request bodies, responses are formatted in JSON. This standard format is readable by nearly all modern programming languages and environments. Most API endpoints are structured similarly, with a top-level data property that contains either an array of objects or an object with an id property, attributes, and relationships. The following is an example API response for a GET request to /v1/customers/{id}:{ "data": { "type": "customer", "id": "59df762a921c59001021f409", "attributes": { "name": "Jane Doe", "displayName": "Jane Doe", "displayColor": "blue", "displayIcon": "compass", "externalId": "59df762a921c59001021f409", "firstName": "Jane", "lastName": "Done", "signedUpAt": null, "avatarUrl": null, "username": null, "emails": [ { "email": "[email protected]", "verified": false,Large Data Searches with the Kustomer API
Effective Updated: January 30, 2024Kustomer, LLC (formerly Kustomer, Inc.) (“Kustomer,” “we,” “us,” or “our”) provides a SaaS customer relationship management platform that optimizes the communications and interactions of our business clients (“Client,” “you,” or “your“) with the customers/end-users of their products and services (“Customers“). This Product Privacy Statement explains how Kustomer collects, uses, discloses, and otherwise processes Customers’ personal information or personal data on behalf of our Clients in connection with our Clients use of our products and services (collectively, the “Services“). For the prior version of our Product Privacy Statement please see links at bottom of page.ScopePersonal information or personal data refers to any data or information that can be used to identify a natural person, and are subject to applicable data protection laws, such as the EU General Data Protection Regulation 2016/679 (“GDPR”) or the California Consumer Privacy Act (Assembly Bill 375), as amended (“CCPA”). We use the term “Personal Data” throughout this Product Privacy Statement to mean, as applicable, “personal data” (under the GDPR), “personal information” (under the CCPA), or similarly defined personally identifiable information governed by an applicable data protection law that is made available to Kustomer in connection with the Services.With respect to cases in which Kustomer collects or receives Personal Data under and/or pursuant to the direction of our Clients, Kustomer is acting as a data processor (under GDPR) or service provider (under CCPA), and our Clients are the data controllers (under GDPR) or businesses (under CCPA) with respect to such Personal Data. To this end, if not stated otherwise in this Product Privacy Statement or in a separate disclosure, we process such Personal Data as a processor/service provider on behalf of our Clients (and their affiliates) who are the controller/business that have collected the Personal Data.Kustomer’s processing of Personal Data in connection with the Services is governed by this Product Privacy Statement and our agreements with each Client, including our Master Subscription Agreement available here and our Data Processing Addendum available here (in each case, a “Client Agreement”). In the event of any conflict between this Product Privacy Statement and the corresponding Client. Generate an API key in your kustomer account: Kustomer kustomer API docs: Authentication and API key: Authentication and API keys APIKustomer Api - Docs, APIs, SDKs, Auth Methods - ApiHunt
Competitive SalariesOTE at Kustomer for Mid Market Account Executives and SMB Account Executives is highly competitive compared to industry peers. View salaries# 1,544of 2,494 Software orgs# 946of 2,494 Software orgsIncentive Compensation Structure# 626of 2,494 Software orgs# 1,003of 2,494 Software orgsProfessional Development and Training# 1,447of 2,494 Software orgsInbound Lead / Opportunity Flow# 1,563of 2,494 Software orgs# 1,298of 2,494 Software orgsWant to see everything?Take a moment to anonymously rate any company you've worked for and get free access to all of our data!Greater New York City AreaKustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient...MorePercent that Attain Quota?of team members typically hit their quotaSoftware Industry Average41%Quota Attainment at KustomerSalariesSalaries at KustomerEmployee RatingsSales Engineer / Solution Consultant54%Ratings submitted by current employees6556%Ratings submitted by former employees5244%Have you worked at Kustomer?If so, please take a few minutes to anonymously share you experience!Kustomer has an overall employee rating of 3.3 out of 5 and a RepVue score of 79.07. They are ranked #1133 out of all Software organizations.Currently it is reported that 18.8% of the reps at Kustomer are hitting quota.Kustomer has a rating of 2.9 out of 5 for culture and leadership. They are ranked #3297 in this category out of 5415 companies.Kustomer has a rating of 3.8 out of 5 for Product - Market Fit and is ranked #1003 out of 2494 Software companies.FAQ at KustomerKustomer Send Email Message - DigitalGeniusDocs
Agreement, the Client Agreement will control to the extent permitted by applicable law.For detailed privacy information related to a Client who uses our Services to process Personal Data, please contact our Clients directly. We are not responsible for and have no control over the privacy or data security practices of our Clients, which may differ from those explained in this Product Privacy Statement. This Product Privacy Statement is also not a substitute for any privacy notice that our Clients are required to provide to their Customers, employees and other personnel authorized to use the Services (“Client Users”), or other end-users. An individual who seeks access, or who seeks to correct, amend, or delete Personal Data that is stored in our Services on behalf of our Clients, in each case as permitted by applicable data protection laws, should direct their query to our Clients (the data controller/business).This Product Privacy Statement does not apply to any personal information or personal data collected by Kustomer on our websites or through other channels for marketing purposes. For more information on our data collection practices in connection with these channels, please visit the Kustomer Privacy Policy here.What Personal Data Does Kustomer Collect or Receive through the Services?Kustomer receives or collects Personal Data which is stored in or transmitted via the Services by, or on behalf of, our Clients. This may include Personal Data such as contact information of our Client’s Customers (first and last name, email or physical address, social media handle, telephone number and IP address), gender, order and purchase history, correspondence between Client Users and their Customers, medical information (for Clients who are covered entities and have engaged Kustomer as a business associate under HIPAA) and other data our Clients collect about their Customers’ use of their products and services. This Personal Data may be provided to us directly by our Clients or through third-party services such as connections and/or links to third party websites and/or services that Kustomer enables Client to integrate with and access through the Services, including, without limitation, via application programming interfaces, workflows or webhooks (“Third-Party Applications”).We also collectMake requests to external API within Kustomer
Personal Data from Client Users such as name, email address, third-party account credentials and data about Client Users’ devices (such as browser type, operating system, device identification number and IP address) and usage of our Services (such as pages viewed, date/time stamps and searches performed) through log files and other technologies, some of which may qualify as Personal Data. This Personal Data may be received or collected by us directly from our Clients and Client Users, through Third-Party Applications or by automated means, such as cookies (e.g. essential cookies) and web beacons through our use of sub-processors.How Does Kustomer Use Personal Data?We use the data we collect at the instruction of our Clients and in accordance with our Client Agreements, to operate and provide the Services and for related internal purposes, including: (a) enabling Client Users to access and use the Services; (b) maintain the security of the Services; (c) providing information about the Services, responding to inquiries, complaints, and requests for support; (d) as we believe necessary or appropriate to comply with applicable law, enforce the terms and conditions that govern the Services, protect our rights, privacy, safety or property, and/or that of you or others, and protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; and (e) improving our Services, including by using aggregated and/or de-identified data.How Does Kustomer Share Personal Data?We share the Personal Data we collect with (a) our Clients and Client Users, to the extent the Personal Data pertains to Client Users and Client’s Customers; (b) sub-processors that help us provide, manage, secure and improve the Services (you can see our list of third party sub-processors here); and (c) Third-Party Applications that you have set up for integration.Client Users that register, install or access any Third Party Applications may be required to accept privacy notices provided by those Third Party Applications. Please review those notices carefully, as Kustomer does not control and cannot be responsible for these Third Party Applications’ privacy or information security practices.We may also share Personal Data with government, law enforcement officials or private parties as required by law,. Generate an API key in your kustomer account: Kustomer kustomer API docs: Authentication and API key: Authentication and API keys API Polytomic connects to Kustomer using a Kustomer API key. In the Kustomer portal, obtain your Kustomer API key by going to Settings → Security → API Keys → Add API Key.For moreComments
The Kustomer API is a powerful tool that allows your organization to interact with nearly every resource within Kustomer. Through a series of REST APIs, you can securely insert and update customers, messages, conversations, custom objects (KObjects), and much more.The Kustomer API has many uses but is best applied to programmatic interactions with the Kustomer platform.For example, an airline using Kustomer could program its flight tracking software to update a customer’s timeline in Kustomer when a flight is delayed. This event would be instantly available to the airline’s customer service agents. It could also trigger a workflow that instantly sends an SMS message to the customer informing them of the delay.The Kustomer API is an HTTP API based on RESTful design principles, with resources accessible via a URL similar to a website address. You can use the following base URL to make API requests: address represents a different resource. For example, requests sent to manipulate Customer objects. The request has a different outcome depending on the HTTP verb used in your request.A request sent to with the GET verb returns a list of customers belonging to your organization. Sending a POST request to the same endpoint creates a new customer.You can interact with the Kustomer API using any standard HTTP client or your own scripts and programs.While you can use the API software of your choice, our developer documentation is written around the use of Postman.If you'd like to use Postman, follow these steps to set up the app and
2025-04-17Create a workspace:Sign up for a Postman account.In the toolbar, select Workspaces > Create Workspace.Fill in the Name and Summary of your Kustomer API workspace, and select Personal under Visibility.Select Create Workspace to confirm.In your new workspace, press the Plus + icon in the toolbar to create a new request.After creating the workspace, you must add headers to make an API request.Select the Headers tab underneath the request URL bar.Fill in the following Key values:Content-Type: application/jsonAuthorization: Bearer API_KEY (the space is required)Learn more about creating and using workspaces in the Postman documentation.Sending requests is as simple as choosing an endpoint, a request method, and setting the proper headers, as described below:Most POST, GET, and PUT requests require data to be sent with them. This data is stored in the request body as a JSON object. For example, to update a customer's displayName, the request body might look like this:{ “displayName”: “Jane”}Like request bodies, responses are formatted in JSON. This standard format is readable by nearly all modern programming languages and environments. Most API endpoints are structured similarly, with a top-level data property that contains either an array of objects or an object with an id property, attributes, and relationships. The following is an example API response for a GET request to /v1/customers/{id}:{ "data": { "type": "customer", "id": "59df762a921c59001021f409", "attributes": { "name": "Jane Doe", "displayName": "Jane Doe", "displayColor": "blue", "displayIcon": "compass", "externalId": "59df762a921c59001021f409", "firstName": "Jane", "lastName": "Done", "signedUpAt": null, "avatarUrl": null, "username": null, "emails": [ { "email": "[email protected]", "verified": false,
2025-04-19Competitive SalariesOTE at Kustomer for Mid Market Account Executives and SMB Account Executives is highly competitive compared to industry peers. View salaries# 1,544of 2,494 Software orgs# 946of 2,494 Software orgsIncentive Compensation Structure# 626of 2,494 Software orgs# 1,003of 2,494 Software orgsProfessional Development and Training# 1,447of 2,494 Software orgsInbound Lead / Opportunity Flow# 1,563of 2,494 Software orgs# 1,298of 2,494 Software orgsWant to see everything?Take a moment to anonymously rate any company you've worked for and get free access to all of our data!Greater New York City AreaKustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient...MorePercent that Attain Quota?of team members typically hit their quotaSoftware Industry Average41%Quota Attainment at KustomerSalariesSalaries at KustomerEmployee RatingsSales Engineer / Solution Consultant54%Ratings submitted by current employees6556%Ratings submitted by former employees5244%Have you worked at Kustomer?If so, please take a few minutes to anonymously share you experience!Kustomer has an overall employee rating of 3.3 out of 5 and a RepVue score of 79.07. They are ranked #1133 out of all Software organizations.Currently it is reported that 18.8% of the reps at Kustomer are hitting quota.Kustomer has a rating of 2.9 out of 5 for culture and leadership. They are ranked #3297 in this category out of 5415 companies.Kustomer has a rating of 3.8 out of 5 for Product - Market Fit and is ranked #1003 out of 2494 Software companies.FAQ at Kustomer
2025-04-01Agreement, the Client Agreement will control to the extent permitted by applicable law.For detailed privacy information related to a Client who uses our Services to process Personal Data, please contact our Clients directly. We are not responsible for and have no control over the privacy or data security practices of our Clients, which may differ from those explained in this Product Privacy Statement. This Product Privacy Statement is also not a substitute for any privacy notice that our Clients are required to provide to their Customers, employees and other personnel authorized to use the Services (“Client Users”), or other end-users. An individual who seeks access, or who seeks to correct, amend, or delete Personal Data that is stored in our Services on behalf of our Clients, in each case as permitted by applicable data protection laws, should direct their query to our Clients (the data controller/business).This Product Privacy Statement does not apply to any personal information or personal data collected by Kustomer on our websites or through other channels for marketing purposes. For more information on our data collection practices in connection with these channels, please visit the Kustomer Privacy Policy here.What Personal Data Does Kustomer Collect or Receive through the Services?Kustomer receives or collects Personal Data which is stored in or transmitted via the Services by, or on behalf of, our Clients. This may include Personal Data such as contact information of our Client’s Customers (first and last name, email or physical address, social media handle, telephone number and IP address), gender, order and purchase history, correspondence between Client Users and their Customers, medical information (for Clients who are covered entities and have engaged Kustomer as a business associate under HIPAA) and other data our Clients collect about their Customers’ use of their products and services. This Personal Data may be provided to us directly by our Clients or through third-party services such as connections and/or links to third party websites and/or services that Kustomer enables Client to integrate with and access through the Services, including, without limitation, via application programming interfaces, workflows or webhooks (“Third-Party Applications”).We also collect
2025-04-01Performance and functioning of our Services, our Services do not respond to, and we do not support, Do Not Track requests at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.Changes to this Product Privacy StatementIf we make material changes to this Product Privacy Statement, we will notify you in a manner that we believe will be reasonably likely to reach you (which may include email, a specific announcement on this page, our website, or on our blog).Contact UsIf you are a Client and have any questions about this Product Privacy Statement, you can contact our compliance team at [email protected] or write to us at:Kustomer, LLC (formerly Kustomer, Inc.)830 Morris Turnpike, 4th FloorShort Hills, NJ 07078Attn: Kustomer Compliance OfficerIf you need to access this notice in an alternative format, please contact us at [email protected] Versions of Privacy StatementJanuary 15, 2020 – April 14, 2021April 15, 2021 – September 29, 2023September 30, 2023 – January 29, 2024
2025-04-01Gmail account. With it, you’re able to do a lot of the things you can do with stand-alone customer service software, like assign messages to other agents and leave internal notes on conversations. Other Hiver features include a knowledge base builder, reporting, integrations, automation tools, customer satisfaction (CSAT) surveys, and basic AI functionality. However, some of these features are included only in their high-cost plans.Key features include: a) Shared inbox management b) Multi-channel support c) Automation and AI d) Collaboration tools e) Analytics and reporting through real-time dashboards f) Knowledge base integration g) Integration capabilities with Salesforce, Jira, Slack, etc. 15) Front Most teams use a group email address to accept support customer tickets when communicating with customers. However, Front enables teams that prefer to communicate from personal email addresses while maintaining the functionality of Help Desk Software. Front's platform is versatile. It lets you connect email (personal and group addresses), social media accounts and SMS to a shared inbox. The platform also includes collaboration features like reply to drafts and internal notes, as well as automation and AI features to reduce manual work. Some key features include: a) Shared inbox b) Collaborative workflows c) Automation and rules d) Analytics and reporting e) Multi-channel support f) CRM integration g) Customisable templates and snippets h) Security and compliance 16) Kustomer Kustomer is a unique solution that combines the functionalities of a Help Desk and Project Management Software. It offers multi-channel support for chat, phone, email, and social accounts. On the Project Management aspect, you can create, assign, and set due dates for tasks. You can also update multiple systems at once. Though Kustomer provides some impressive features, it is expensive, and the pricing can be confusing as there are several add-on tools. Key features include: a) Omnichannel support including email, chat, social media, and phone b) AI and automation through AI-driven tools like KIQ Agent Assist and KIQ Customer Assist c) 360-degree customer view d) Proactive support e) Collaboration and workflow management f) Advanced reporting and analytics g) Customisable knowledge base 17) Freshservice Freshservice, much like Freshdesk, is part of the Freshworks Suite of software. The feature list is essentially the same as the ones you find in ServiceDesk Plus, at a price accessible to teams of any size. Its Starter plan provides features like separate workspaces for internal teams, a knowledge management solution and Incident Management tools. The option to localise the self-service portals is a good bonus for global organisations. Key features include: a) Intuitive consumer-grade Service b) Incident Management c) SLA management d) Knowledge management e) Sandbox to change, test, and deploy configurations without affecting your users. f) Unified service catalogue g) AI-powered Service Management h) Problem management i) Change management j) Release management k) Workload managementMaster the art of troubleshooting and effective problem-solving with our Certified IT 1, 2 & 3 Line Support Technician Course – Sign up now! 18) Google Collaborative Inbox Google Collaborative Inbox can be a good option if you’re already using Gmail and
2025-03-28