Jitbit HelpDesk Email API

Jitbit HelpDesk is a powerful ticketing system designed to streamline customer support processes. The integration with ChatGPT, an advanced AI language model, adds new capabilities to the platform, enabling users to automatically generate ticket replies and summaries, improve the readability of their own replies, and customize prompts to ChatGPT. This article will guide you through the process of enabling the ChatGPT integration with Jitbit HelpDesk, both for SaaS and on-premise versions.Enabling ChatGPT IntegrationLog in to your Jitbit HelpDesk account with administrator privileges.Navigate to the "Admin" section in the main menu.In the "Admin" section, click on "Integrations."Find the "ChatGPT" section and enable it by checking the box.For SaaS Users:As a SaaS user, the integration is seamless, and no further action is required. Once the integration is enabled, you can start using the ChatGPT features immediately.For On-Premise Users:Obtain your ChatGPT API key. If you don't have one, visit OpenAI's website to sign up for an API key.In the "ChatGPT Integration" section, enter your API key in the designated field.Save the changes.Using ChatGPTWith the integration enabled, you can now use ChatGPT to generate ticket replies, summaries, and improve the readability of your own replies. Here's how:Navigate to the support ticket you'd like to reply to or summarize. You will see a "GPT" button in the ticket editor next to the "canned responses" button. After clicking the button, you will see four new buttons:Write a new replyWrite a summary of all previous conversation that happened in the ticketImprove your own replyCustom prompt to ChatGPTWhen

Enough that you can track and manage every stage of the procedure. The best ones will provide detailed reports so that you can watch for trends and improve performance of your teams and systems – just like Jitbit's.Is a Self Hosted Helpdesk Web Application For You?A self hosted helpdesk will appeal to, amongst others, very large companies with massive customer support teams and their own high security servers and datacenters. Although Jitbit uses Amazon's fast, reliable and secure servers and has excellent back-up procedures in place it is understandable that some companies who have always kept everything in house have no intention of changing. It's also true that a hosted helpdesk web application is generally easier and less hassle to use, but for some the idea of having access to the C# written source-codes of Jitbit's helpdesk is a massive boon. If your in house developers are conversant in ASP.NET it can be handy for a big concern to add a few little additions to the program to fit around your current systems and only a self hosted helpdesk can do that. Jitbit does go further than most with our downloadable helpdesk though by making it web enabled. Access to your helpdesk wherever you are might not seem important to a company with a massive support team, but knowing that you can keep abreast of every stage of an issue wherever you are means your team can respond much more quickly and efficiently and don't always have to be tied to the desk. Jitbit are so confident that our helpdesk is the best on the market that we offer an unlimited trial version of our self-hosted helpdesk so why not give it a go and let us know what you think. No hassle, no pressure, just great service.

UPDATE 2021: Spiceworks is no longer supporting the self-hosted version, pushing customers to the cloud. Jitbit Helpdesk is often considered as a Spiceworks alternative. That is why we decided to create this comparison sheet and save you some time by analyzing the pricing structure and highlight the most notable differences.You might also want to check the other ticketing systems price and feature comparisons.Spiceworks, just as Jitbit, offers both self-hosted (update: not any more) and hosted version.Feature comparison SLAs and automation Yes Yes No No Unlimited customization Yes Yes No No Agent collision detection Yes Yes No No Automation rules and triggers Yes Yes No No Asset management Yes Yes No No Calendar scheduling Yes Yes Yes Yes Assign multiple agents to a ticket Yes Yes No No Desktop Applications No No Yes Yes Why choose Spiceworks over JitbitThe main reason to choose Spiceworks is obvious – it's the price. Their help desk version is free (powered by ADs). That said, their helpdesk software is an entry level app and lacks advanced features that are present in many other systems. If all you want is a basic helpdesk, Spiceworks is a very good deal.Why choose Jitbit over Spiceworks?Privacy!Even the self-hosted version of Spiceworks sends your data back to Spiceworks. The data includes details about your network environment, hardware specs of the machines in your environment, app usage data and sometimes even the contents of the tickets. Spiceworks clearly states all this in their "privacy policy", but who reads those, right?Jitbit - even the hosted version - is highly private. Our staff does not have access to your data unless you explicitly ask us to look at your instance. This is stated in our privacy policy. We are HIPAA and GDPR compliant and we can optionally sign a "data processing" (or a "BAA") agreement with your company.Also, being a paid app, Jitbit Helpdesk has more features, very easy to use and it's also not that expensive.Just take a look at the comparison table above. Jitbit comes with SLAs and automation engine, design customization options, agent collision detection, automation rules and triggers, asset management, calendar scheduling. Also, HIPAA Compliance, custom reports, logging and tons of different integrations.Check out other comparisons

Distributed cloud help deskJitbit Software offers a top-class cloud based help desk softwarepackage that uses a CDN* - a content-delivery network with 18 datacenters located all over the US and the rest of the world. We have partnered with CloudFlare Inc. - a leading provider of CDN-services for web applications - to be able to offer this amazing feature.CDN Helpdesk benefitsUsing a content delivery network gives you two main advantages – speed and reliability.At Jitbit we really care about our applications performance. You will be spending your entire work days using Helpdesk and we want it to be as responsive as possible. Our developers are constantly working to improve Helpdesk performance. Partnering with CloudFlare was one of the biggest breakthroughs we made in this area. Since we started using CDN, page load times reduced by half. And they were already small! For you as a customer it means that all our apps will work incredibly fast for you no matter where you located, since CloudFlare has 28 servers around the world. For the last three years our hosted Helpdesk was down only for a couple of hours each year. And that was mostly due to scheduled maintenances. We believe that for a helpdesk app it is extremely important to be as reliable as possible. Other businesses use it to communicate to their customers. If helpdesk goes down, their revenue goes down as well. The CDN helps us with that – it dynamically re-routes you to the appropriate servers and distributes workloads therefore keeping Jitbit's servers healthy.How does it workYour cloud helpdesk will stay lightning fast because it will be working from the nearest datacenter to your location. We have caching datacenters in Chicago, Los Angeles, New York, Dallas, Miami, San Francisco... Or London, Frankfurt, Singapore, Tokyo... But that's not all! The helpdesk app will be lightning fast for your customers all over the world.If you have users in Australia they will work with the Australian datacenter. If you have customers in Denver they will upload their files to our datacenter in Colorado. It "just works" without you even noticing the whole replication/caching procedures.Read more about CDN over at Wikipedia* - optional add-on offered free-of-charge with the "Enterprise" helpdesk plan only